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WHAT TO DO IF MY GEYSER BURST:

Take any necessary steps to stop the flow of water and contact our offices immediately so we may advise the insurers. Geysers are usually covered by the insurance policy, however, it is a prerequisite that the insurers plumbers are used to effect a geyser replacement.
A claim can only be finalised when all supporting documentation and quotes for resultant damage is made available to the insurers. A claim form can be found on our site.

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WHAT TO DO IF MY UNIT HAS BEEN BROKEN INTO:

Temporarily secure your unit.  Body Corporate insurance policies do not cover household contents, however, in the case of a broken door or window, the Body Corporate insurance policy will cover the damage.  There is an excess payable on such claims which will be for the Owners account.

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WHAT TO DO IF THERE IS DAMP INSIDE MY UNIT:

This needs to be assessed by any leak or plumbing specialist to determine the cause. If the cause is found within your unit, it is your responsibility to effect repairs before any claim can be submitted to the insurers.  If the cause is found to be from the outside of the structure, the Body Corporate needs to attend to the cause first and thereafter a claim for resultant damage can be finalised.

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WHAT TO DO IF I CAN’T GET INTO MY COMPLEX:

Please contact our offices immediately so we can determine the cause of the problem.

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WHAT TO DO IF I HAVE DETECTED A SECURITY BREACH:

Please contact our offices immediately.  This includes gates not working, strange or unidentified people in the complex/building.
If it is outside of office hours, please contact the police for any unauthorised access.

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WHAT TO DO IF SOMEONE IS CAUSING A DISTURBANCE:

If at all possible, ask the neighbours to be more considerate.  If the residents are not sympathetic, contact the police about a domestic disturbance.
Problems such as these more frequently occur on weekends.  Please contact our offices as soon as possible so the Owner of the unit may be notified and appropriate action can be taken.

If any of the above does not help your particular problem, please email help@tarleys.co.za in an emergency for immediate attention.
Should any emergency occur outside of our working hours, kindly use the above email address or call 084 Tarleys (827 5392) for immediate assistance